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Our general terms and conditions for our customers

1. To whom do these terms and conditions apply?

These terms and conditions apply to all contracts concluded between the customer and the seller via our online store www.dentrade.de. Customers in the sense of these terms and conditions are consumers as well as entrepreneurs.

Consumers are natural persons who conclude the legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity.

Entrepreneurs are natural or legal persons or partnerships with legal capacity who, when concluding the legal transaction, act in the exercise of their commercial or independent professional activity.

2. With whom and how is the contract concluded? Is the text of the contract stored? What arbitration options are available?

2.1 In case of conclusion of the contract the contract is concluded with

            Dentrade GmbH Co KG Monheimer Straße 13, 50737 Cologne, Germany

comes into effect.

2.2 The presentation of the goods in our internet store does not constitute a legally binding offer of contract on our part, but are only a non-binding invitation to the customer to order goods. By ordering the desired goods, the customer submits a binding offer to conclude a purchase contract.

2.3 Upon receipt of an order in our Internet store, the following provisions shall apply: The customer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our Internet store.

The order is placed in the following steps:

  1. Selection of the desired goods
  2. Confirmation by clicking the "Add to shopping cart" button
  3. Checking the data in the shopping cart by clicking "Show shopping cart" or continue shopping by clicking the "Continue shopping" button
  4. Logging in to the Internet store after registering and entering the login details (e-mail address and password) or ordering as a new customer by entering the necessary data (a permanent customer account will be created). Furthermore, it is also possible to shop as a guest. For this you only have to enter the necessary address data. A permanent customer account will not be created.
  5. Selection of the payment method.
  6. Selection of the shipping method
  7. Checking or correction of the data entered.
  8. Confirmation that you have read the terms and conditions and the cancellation policy.
  9. Binding sending of the order via the button "Send order with costs"

Before the binding sending of the order, the customer can, by pressing the "Back" button contained in the Internet browser used by him, after checking his data, return to the Internet page on which the customer's data are recorded and correct input errors or cancel the ordering process by closing the Internet browser. Furthermore, he can correct his address data by clicking on "Enter or edit address". We confirm receipt of the order immediately by an automatically generated e-mail ("order confirmation").
With this we accept your offer.

2.4 Storage of the contract text for orders placed via our Internet store: We store the text of the contract and send you the order data and our GTC by e-mail.

2.5 The European Commission has set up a platform for the settlement of disputes between consumers and online merchants in accordance with Article 14 (1) ODR Regulation. This is the so-called OS platform. You can use this dispute resolution service in case of disputes with us. To access the platform, please use the following link: http://ec.europa.eu/consumers/odr/.


3. Which prices, delivery and payment conditions apply?

3.1 The prices shown on our website at the time of the order shall apply. We reserve the right to correct obvious errors.

3.2 The stated prices include the statutory sales tax (currently 19%) and other price components. In addition, there are any shipping costs, which - if they are incurred - are indicated in the order overview.

3.3 The customer has the option of payment by bank transfer as advance payment, Paypal and Klarna.

3.4 If the customer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract. The total amount (purchase price plus delivery and shipping costs) is in this case to be transferred to the account, which is communicated in our confirmation email.


4. How can I revoke my contract?

The right of withdrawal is available to consumers. The contract can be revoked according to the following principles:

Right of withdrawal

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us Dentrade GmbH, Monheimer Str. 13, 50737 Cologne, Phone: 0221-9742834, Fax: 0221-9742836, E-Mail: info@dentrade.de by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


Withdrawal Form

If you want to revoke the contract, please fill out this form and send it back to:


Dentrade GmbH Co KG., Monheimer Str. 13, 50737 Cologne, Fax: 0221-9742836, E-Mail: info@dentrade.de.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following services (*)

Ordered on______(*)/received on_______(*)

Name of the consumer(s)

Address of the consumer(s)

Signature of consumer(s) (Only in case of paper communication)




(*) Delete where not applicable.                                   

5. When is the above right of withdrawal excluded?

The above right of withdrawal does not apply to contracts concluded with us for goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer, for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly.

Furthermore, the right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

6. Which delivery and shipping conditions apply?

6.1 Unless otherwise stated in the offer, the delivery time is a maximum of 3 working days from receipt of payment.

6.2 For consumers applies:

6.2.1 With the handover of the purchased item, the risk of accidental loss and accidental deterioration of the goods passes to the consumer. This shall also apply to mail order purchases. From the time the consumer is in default of acceptance, the handover shall be deemed to have taken place.

6.2.2 It is requested to complain about obvious material or manufacturing defects of delivered goods directly to us or to the employee of the carrier who delivers the goods. Failure to make this complaint shall not affect any legal claims of the consumer.

6.3 The following shall apply to entrepreneurs:


6.3.1 The risk of accidental loss and accidental deterioration of the goods shall pass to the entrepreneur himself or to a person authorized to receive the goods. In the case of sale by delivery to a place other than the place of performance, the decisive point in time shall be the delivery of the goods to a suitable transport person.

6.3.2 Returns shall be made at the risk of the entrepreneur and carriage paid to our aforementioned business address. Any costs incurred for returns shall be borne by the entrepreneur. This shall not apply to the sale of newly manufactured goods.

6.3.3 The entrepreneur shall notify us in writing of any obvious defects in the goods without delay, but within 14 days at the latest, using the return consignment bill. The period shall commence upon receipt of the goods. The timely dispatch of the notice of defect shall be sufficient to comply with the time limit. If the entrepreneur does not comply with the obligation to notify defects, the goods shall be deemed approved with regard to the defect.

7. Retention of title

We retain title to all goods delivered by us until payment (for entrepreneurs: until payment of all our claims arising from the business relationship).

8.What warranty rights do I have?

The statutory warranty applies, unless otherwise specified.

9. What liability provisions apply?

9.1 In accordance with the statutory provisions, the Seller shall be liable without limitation for damages arising from injury to life, limb or health caused by an intentional or negligent breach of duty and for other damages caused by an intentional or grossly negligent breach of duty and fraudulent intent. In addition, the Seller shall be liable without limitation for damages covered by liability under mandatory statutory provisions, such as the Product Liability Act, as well as in the case of the assumption of guarantees.

9.2 The Seller shall be liable for such damages which are not covered by clause 9.1 and which are caused by simple or slight negligence, insofar as such negligence relates to the breach of contractual obligations, the fulfillment of which is a prerequisite for the proper performance of the contract and on the observance of which the Customer may regularly rely (so-called cardinal obligations). In this context, the Seller's liability shall be limited to the foreseeable damage typical for the contract.

9.3 In the event of slightly negligent breaches of such contractual obligations which are neither covered by Clause 9.1 nor 9.2 (so-called immaterial contractual obligations), the Seller shall be liable vis-à-vis consumers - this shall be limited to the foreseeable damage typical for the contract.

9.4 Any further liability is excluded.

10. Final Provisions

110.1 The law of the Federal Republic of Germany shall apply. In the case of consumers who do not conclude the contract for professional or commercial purposes, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

10.2 The provisions of the United Nations Convention on Contracts for the International Sale of Goods (UN Sales Convention) shall not apply.

10.3 Contract language is German or English.



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