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Our general terms and conditions

1. To whom do these terms and conditions apply?

These terms and conditions apply to all contracts concluded between the customer and the seller via the practitioner area of the online store www.dentrade.de. Customers in the sense of these terms and conditions are entrepreneurs.

Entrepreneurs are natural or legal persons or partnerships with legal capacity who act in the exercise of their commercial or independent professional activity when concluding the legal transaction.

By applying for access to the practitioner area, the customer assures that he or she is an entrepreneur in the sense of these terms and conditions.

2. With whom and how is the contract concluded? Is the text of the contract stored? What arbitration options are available?

2.1 In case of conclusion of the contract the contract is concluded with

            Dentrade GmbH Co. KG. Monheimer Street 13, 50737 Cologne

comes into effect.

2.2 The presentation of the goods in our internet store does not represent a legally binding contract offer on our part, but are only a non-binding invitation to the customer to order goods. By ordering the desired goods, the customer submits a binding offer to conclude a purchase contract.

2.3 Upon receipt of an order in our Internet store, the following provisions shall apply: The customer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our Internet store.

The order is placed in the following steps:

    1. Selection of the desired goods
    2. Confirmation by clicking the "Add to shopping cart" button
    3. Checking the data in the shopping cart by clicking "Show shopping cart" or continue shopping by clicking the "Continue shopping" button
    4. Logging in to the Internet store after registering and entering the login details (e-mail address and password) or ordering as a new customer by entering the necessary data (a permanent customer account will be created). Furthermore, it is also possible to shop as a guest. For this you only have to enter the necessary address data. A permanent customer account will not be created.
    5. Selection of the payment method.
    6. Selection of the shipping method
    7. Checking or correction of the data entered.
    8. Confirmation that you have read the terms and conditions and the cancellation policy.
    9. Binding sending of the order via the button "Send order with costs".

    Before the binding sending of the order, the customer can, by pressing the "Back" button contained in the Internet browser used by him, after checking his data, return to the Internet page on which the customer's data are recorded and correct input errors or cancel the ordering process by closing the Internet browser. Furthermore, he can correct his address data by clicking on "Enter or edit address". We confirm receipt of the order immediately by an automatically generated e-mail ("order confirmation"). With this we accept your offer.

    2.4 Storage of the contract text for orders placed via our Internet store: We store the text of the contract and send you the order data and our GTC by e-mail.

    3. What prices, delivery and payment terms apply?

    3.1 The prices shown on our website at the time of the order shall apply. We reserve the right to correct obvious errors.

    3.2 The stated prices include the statutory sales tax (currently 19%) and other price components. In addition, there are any shipping costs, which - if they are incurred - are indicated in the order overview.

    3.3 The customer has the option of payment by bank transfer as advance payment, Paypal and Klarna Payment.

    3.4 If the customer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract. The total amount (purchase price plus delivery and shipping costs) is in this case to be transferred to the account, which is communicated in our confirmation email.

    4. Exclusion of the right of withdrawal

    The right of withdrawal is excluded for entrepreneurs who order via the practitioner area of our online store.                                      

    5. Which delivery and shipping conditions apply?

    5.1 The delivery time is, unless otherwise stated in the offer, a maximum of 3 working days from receipt of payment.

    5.2 For entrepreneurs applies:

    5.3.1 The risk of accidental loss and accidental deterioration of the goods shall pass upon handover to the entrepreneur himself or to a person authorized to receive the goods. In the case of sale by delivery to a place other than the place of performance, the decisive point in time shall be the delivery of the goods to a suitable transport person.

    5.3.2 Return shipments shall be made at the risk of the entrepreneur and carriage paid to our aforementioned business address. Any costs incurred for returns shall be borne by the entrepreneur. This shall not apply to the sale of newly manufactured goods.

    5.3.3 The entrepreneur shall notify us in writing of any obvious defects in the goods without delay, but within 14 days at the latest, using the return consignment bill. The period shall commence upon receipt of the goods. The timely dispatch of the notice of defect shall be sufficient to comply with the time limit. If the entrepreneur does not comply with the obligation to notify defects, the goods shall be deemed approved with regard to the defect.

    6. Retention of title

    We retain title to all goods delivered by us until payment of all our claims arising from the business relationship.

    7. What warranty rights do I have?

    Warranty rights vis-à-vis entrepreneurs are excluded, except for damages resulting from injury to life, body or health, which are based on an intentional or negligent breach of duty, as well as for other damages based on an intentional or grossly negligent breach of duty and fraudulent intent, for which the seller is liable without limitation. In addition, the Seller shall be liable without limitation for damages covered by liability under mandatory statutory provisions, such as the Product Liability Act, as well as in the event of the assumption of guarantees.

    8. Which liability provisions apply?

    8.1 In accordance with the statutory provisions, the Seller shall be liable without limitation for damages arising from injury to life, body or health that are based on an intentional or negligent breach of duty as well as for other damages that are based on an intentional or grossly negligent breach of duty as well as fraudulent intent. In addition, the Seller shall be liable without limitation for damages covered by liability under mandatory statutory provisions, such as the Product Liability Act, as well as in the case of the assumption of guarantees.

    8.2 The Seller shall be liable for such damages which are not covered by clause 8.1 and which are caused by simple or slight negligence, insofar as such negligence relates to the breach of contractual obligations, the fulfillment of which is a prerequisite for the proper performance of the contract and on the observance of which the Customer may regularly rely (so-called cardinal obligations). In this context, the Seller's liability shall be limited to the foreseeable damage typical for the contract.

    8.3 Any further liability is excluded.

    9. Final provisions

    9.1 The law of the Federal Republic of Germany shall apply. The place of jurisdiction shall be Cologne.

    9.2 The provisions of the United Nations Convention on Contracts for the International Sale of Goods (UN Sales Convention) shall not apply.

    9.3 Contract language is German or English.



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